Frequently Asked Questions(FAQ)

(1) How can I place an order❓
Simply select the desired product, click Add to Cart, and complete the checkout process. Once your order is confirmed, it will be prepared for shipment.

 

(2) What payment methods are available❓
Payments can be made securely via PayPal .

 

(3) How long does shipping take❓
Shipping to selected countries in Asia and Europe typically takes 10–15 business days.
However, due to global logistics, customs processing, or occasional high demand, delivery may take up to 20–25 business days.
Once your order is shipped, a tracking code will be emailed to you so you can follow your package.

 

(4) Can I return an item❓
Yes, you can request a return within 14 days of delivery. Items should be unused and in original packaging unless defective or damaged. If the issue is our error, we cover return shipping; otherwise, the customer pays. Refunds are issued to the original payment method within 5–10 business days, or a replacement may be offered.

 

(5) How can I track my order❓
Once your order has been shipped, a tracking code will be emailed to you. You can use it on the shipping carrier’s website to track your package.

 

(6) Are the products genuine❓
Yes, all products at Fine Dreamyshop are genuine and quality-assured.

 

(7) Can I change my address or order details after placing an order❓
No. Please double-check all your details before placing your order, as once the order has been shipped, changes or modifications are not possible.

 

(8) Are prices inclusive of taxes or customs fees❓
The prices listed on Fine Dreamyshop do not include taxes or customs fees. Please be aware that additional charges may apply depending on your country’s regulations.

 

(9) Can I order multiple products in one package❓
Yes, if you order multiple products in a single order, we will try to ship all items together in one package whenever possible.

 

(10) Do you ship to all countries❓
Shipping is only available to countries listed in our store’s coverage area. Fine Dreamyshop ships to most major countries worldwide, but some remote or restricted areas may not be included. Please make sure your country is on our shipping list before placing an order. If you have any questions, feel free to contact our support team.

 

(11) What should I do if my order arrives late❓
If your order has not arrived after the estimated delivery time, please contact our support team with your order number. We will investigate the status of your order and assist you promptly.

 

(12) How can I contact customer support❓
You can reach us anytime via email at finedreamyshop@gmail.com. We aim to respond to inquiries within 24 hours on business days.